High 5 Entertainment, LLC and its affiliates ("High 5 Casino", "we", "our", or "us") value your trust and are committed to safeguarding your privacy. This Privacy Policy details our operational practices regarding the collection, processing, disclosure, and protection of personal data gathered through our social gaming platforms, mobile applications, and web services.
1. Introduction & Scope
This Privacy Policy applies to personal information gathered when you visit, register, play, or communicate on High 5 Casino (the "Service"). By creating an account or accessing any aspect of our sweepstakes or social gaming entertainment, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information from and about users of our Service:
- Personal Identification Data: Full legal name, date of birth, residential address, telephone number, and email address provided upon account creation or during sweepstakes redemption.
- Identity & KYC Documentation: Copies of government-issued identification (driver's license, state ID card, or passport) and proof of residence (utility bill or bank statement) required under promotional sweepstakes regulations before processing prize redemptions.
- Payment & Transactional Details: Records of coin bundle purchases, including transaction IDs, timestamp, and masked payment details. (Full credit card information is processed securely by certified third-party payment gateways like PCI-DSS compliant providers).
- Technical & Geolocation Data: IP address, device fingerprints, browser version, operating system, and precise GPS or network geolocation data used to confirm eligibility within permitted US states.
- Gameplay & Session Information: Game history, coin balances (Game Coins and Sweeps Coins), leaderboards, tournament results, and interaction with customer support representatives.
3. How We Use Your Information
We process collected data for specified legitimate operational and legal objectives, including:
- Providing, administrating, and maintaining our 1,200+ slot machines and live dealer social entertainment games.
- Verifying player eligibility, age (21+), and geographic residency outside excluded jurisdictions (WA, ID, NV).
- Processing Sweeps Coin redemption requests and distributing real cash payouts or digital gift cards.
- Detecting, preventing, and prosecuting potential fraudulent activities, automated bots, multi-accounting, and security breaches.
- Delivering system notifications, coin harvest alerts, customer support resolutions, and optional marketing communications.
4. Verification & Anti-Fraud (KYC)
As a legally compliant sweepstakes platform, High 5 Casino enforces strict Know Your Customer ("KYC") and Anti-Money Laundering ("AML") verification guidelines. Prior to approving any Sweeps Coin redemption for real cash prizes or digital gift cards, we verify player identities against reputable identity verification databases. You may be requested to submit valid identification documents to satisfy regulatory compliance requirements.
5. Information Sharing & Third-Party Disclosure
High 5 Casino does not sell, rent, or trade your personal information for monetary remuneration. We only share information with:
- Payment & Banking Partners: Trusted entities such as Trustly, Skrill, PayPal, and Prizeout to execute transactions and redemptions.
- Compliance & Identity Verification Vendors: Specialized third-party identity validation databases ensuring state compliance and age verification.
- Cloud & Technical Providers: Encrypted hosting and technical infrastructure providers who adhere to strict confidentiality protocols.
- Legal & Regulatory Authorities: When required by subpoena, court order, or applicable federal or state laws.
6. Cookies & Tracking Technologies
We deploy cookies, beacons, and local browser storage to keep you logged in, preserve user settings, and analyze site performance. For an exhaustive explanation of our cookie management, please review our Cookie Policy.
7. US State Privacy Rights (CCPA / CPRA & VCDPA)
If you are a resident of California, Virginia, Colorado, Connecticut, or other states with comprehensive consumer privacy frameworks, you hold specific statutory rights regarding your personal data:
- Right to Know / Access: You can request details concerning the categories of personal information collected, sources, and third parties with whom data is shared.
- Right to Delete: You have the right to request deletion of your personal data, subject to statutory retention obligations for financial auditing and anti-fraud records.
- Right to Correct: You may request correction of inaccurate personal records on file.
- Right to Non-Discrimination: We will never deny services, adjust coin prices, or degrade game experiences for exercising privacy rights.
To exercise any of these privacy rights, email our Data Protection Team at [email protected] with the subject line "State Privacy Rights Request".
8. Data Security & Retention Protocols
We implement industry-standard 256-bit Secure Socket Layer (SSL) encryption, firewalls, and tokenization systems to protect data transmissions and storage. We retain personal records for as long as your account remains active or as required by applicable sweepstakes taxation and accounting regulations.
9. Minors & Strict Age Restrictions (21+)
High 5 Casino is strictly reserved for adult participants aged 21 and older. We do not intentionally solicit, collect, or store personal information from individuals below 21 years of age. Accounts identified as belonging to underage individuals are terminated immediately and all balances voided.
10. Contact Information
If you have questions, feedback, or concerns regarding this Privacy Policy, please contact us at: